Frequently Asked Questions

We understand that leaving a pet behind in someone else's care can make some owners anxious. We are happy to answer any queries you have about Alida's Pet Resort, including our facilities and how your much-loved dog or cat will be taken care of.

Below we have included some of the most common questions we receive from pet owners. Here we answer questions regarding our dog boarding kennels and cattery. Though, if you have any other questions please feel free to contact us.

Click or tap on a question below to view the answer: 

Can my dog have extra playtime?

Yes, please speak to one of our friendly staff members who will gladly arrange extra playtime. $10.00 for 15 mins with the handler (ball games or frisbee) or $5.00 for an extra recreational romp, minimum 2 hours. View pricing structure here.

Does my pet need to be vaccinated?

Yes. It's essential for the health of all our guests that your pet is up to date with vaccinations and have adequate tick prevention before boarding.

You can find more information about what's required in Vaccinations & Tick Prevention.

Can we bring our own bedding?

Yes, as long as it’s within reason. We supply blankets and Doonas in the colder months.

Are meals included in the price?

Yes, absolutely all meals are included.  However, if your pet requires a special diet for medical reasons, please provide the necessary food.

What is Canine Cough?

Just like the common cold in humans, your dog can catch Canine Cough.

Canine Cough, also known as Infectious Tracheobronchitis, is a highly contagious upper-respiratory disease which is spread by an airborne virus. The incubation period of the disease is roughly 3-7 days. The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge which can last anywhere from a few days to several days. Although this cough is very annoying it does not usually develop into anything more serious. However just as with the common cold, it can lower the dog's resistance to other diseases making him/her susceptible to secondary infections, and so he/she must be observed closely to avoid complications.

Tracheobronchitis does not occur naturally in Kennels but is brought into the facility by an infected dog.  Since these viruses can be present anywhere, and can travel for considerable distances through the air, they can affect any dog, even one who never leaves its own backyard. Your dog can catch Tracheobronchitis when running loose or while being walked near other dogs on the street or in the park.

No amount of supervision, sanitation, or personalised care can prevent a dog from “catching” an airborne virus. All that a good boarding kennel can do is to strongly recommend immunisation against tracheobronchitis, refuse to board any obviously sick dog, listen and watch for any signs of sickness, and make sure that any dog requiring veterinary attention receives it as quickly as possible. 

At Alida's we pride ourselves in our cleanliness and care taken with the sanitation of our facility.  All kennels are pressure washed and sanitised daily with a commercial grade disinfectant.  Due to Alida's advanced air extraction system, we are able to minimise the transfer of airborne viral diseases. 

As is always the case, we recommend that you consult your vet should you have any concerns.

Can we bring toys?

Yes, but we do not take responsibility for the toys – they have a tendency to be ‘loved to death’

Can I inspect the grounds before making a booking?

Absolutely. We're proud of our facilities and encourage you to see them for yourself before making a booking. There's no need to book an appointment, just drop in for a kennel inspection between 9am and 3pm, 7 days a week.

Here you can view a gallery of our grounds.

When are the Guest Album photos loaded onto the website?

Weather permitting, photos are taken on Monday afternoons and uploaded to the website on Tuesdays. View the guest album here.

What time can I drop off or pick up my pet?

We are open for drop off & pick up from 7 am to 5 pm, 7 days a week. Please drop off and pick up within these hours.

Can you pick up and drop off my pet?

We do have a pick up and drop off service for your pet. Prices vary based on length of stay and your current location. Visit pick up & delivery for more information.