Frequently Asked Questions
We understand that leaving a pet behind in someone else's care can make some owners anxious. We are happy to answer any queries you have about Alida's Pet Resort, including our facilities and how your much-loved dog or cat will be taken care of.
Below we have included some of the most common questions we receive from pet owners. Here we answer questions regarding our dog boarding kennels and cattery. Though, if you have any other questions please feel free to contact us.
Click or tap on a question below to view the answer:
How far in advance should I book, especially for holidays?
During Christmas, Easter, and school holidays, a 25 per cent non-refundable deposit is required to secure a booking.
Can I schedule a meet-and-greet before my pet’s first stay?
Yes. Inspections are welcome between 10:00 am and 2:00 pm, excluding busy periods of Easter, Christmas, and New Year.
Can you administer medication or special diets?
Yes, Alida’s can administer medication for a fee, as shown on the rates page.
Do pets get outdoor playtime and social interaction daily?
Yes. Every dog receives a guaranteed romp twice a day, and all pets have space to play and explore.
Does my pet need to be vaccinated?
Yes. It's essential for the health of all our guests that your pet is up to date with vaccinations and have adequate tick prevention before boarding.
You can find more information about what's required in Vaccinations & Tick Prevention.
How do you keep pets safe from illness or parasites?
Alida’s reserves the right to bathe or worm animals they consider necessary, billing the owner for these treatments. They do not accept liability for sickness or disease contracted while boarded.
Can I get photo or video updates of my pet during their stay?
Photos of pets at the resort are available in the online gallery and on our Facebook page, allowing owners to see how pets enjoy their time.
Can we bring our own bedding?
Yes, as long as it’s within reason. We supply blankets and Doonas in the colder months.
Are meals included in the price?
Yes, absolutely all meals are included. However, if your pet requires a special diet for medical reasons, please provide the necessary food. A $2.00 handling fee per meal will apply.
How do you make sure pets feel comfortable on their first stay?
We welcome inspections of the facility without an appointment, so pets and owners can become familiar with the environment before the first stay.
Can we bring toys?
Yes, but we do not take responsibility for the toys – they have a tendency to be ‘loved to death’
Are the facilities climate-controlled and secure?
Yes. The grounds are designed to stay cool in summer and warm in winter, with plenty of space for pets to exercise and move freely.
Here you can view a gallery of our grounds.
What makes Alida’s Pet Resort different from other boarding kennels?
Alida’s Pet Resort is a family-owned and operated facility located in Alberton, halfway between Brisbane and the Gold Coast. It offers spacious grounds, a caring home-away-from-home environment, and daily exercise for all pets.
What happens if my pet becomes unwell during their stay?
If staff believe your pet needs veterinary attention, Alida’s will engage their chosen vet. All treatment costs are payable by the pet owner. The resort states it provides good care but does not accept liability for any sickness, disease, loss or death that occurs during boarding.
Can you pick up and drop off my pet?
We do have a pick up and drop off service for your pet. Prices vary based on length of stay and your current location. Visit pick up & delivery for more information.
